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Cancellation & Payment Policy

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Below is Mark Zarbo Hockey’s general cancellation & payment policies. We understand that things happen and schedules can change. We do our best to be flexible and take extenuating circumstances into account. If ever any questions please do not hesitate to ask!

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Mark Zarbo Hockey Payment Policy

After filling out sign up form, players will receive an email (within 24-48 hours) confirming the sign up as well as total cost of the sessions selected.  Players must pay for sessions prior to attending.  To pay please mail payment to PO Box 41, Grand Island, NY 14072.  Bank checks (setup Mark Zarbo Hockey on your bill pay) are accepted.  Payments will be confirmed when received.  If your player is in current programs, payment for future programs can be given in person as well (cash or check accepted only).  Please have payments in an envelope with player name.  Currently Mark Zarbo Hockey does not accept credit cards or online payments.  Player’s signing up for sessions ahead of time are not allowed to pay as they go.  Only players on fill in/waiting lists can pay as they attend or pick up late session cancels.  If any issues or unforeseen circumstances arise with payments please do not hesitate to contact Mark Zarbo Hockey for accommodations.

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Summer, Nichols Small Group & Nichols Semi Private Skill Sessions

Players cancelling more then 7 days in advance of the scheduled session automatically can move the session to another open date or receive a credit for the cost of that specific session to use to any program we have at anytime. If less then 7 days prior to a session Mark Zarbo Hockey has to be able to find a player to replace your player’s spot to to be able to move or issue a credit. We do not credit for cancels less then 48 hours in advance of a skills session, unless the player is able to find their own spot replacement.  Player’s are able to find their own spot replacement at anytime to receive credit and is very much appreciated.  If a player found their own replacement, they must contact Mark Zarbo Hockey and inform them of this change to receive credit. This policy is adopted due to these skill sessions being small numbers of players. 

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School Holiday Camps

Players cancelling more then 7 days in advance of the scheduled School Holiday Camp automatically can move to another open School Holiday Camp date or receive a credit for the cost of that specific camp to use to any program we have at anytime. If less then 7 days prior to a session Mark Zarbo Hockey has to be able to find a player to replace your player’s spot to to be able to move or issue a credit. We do not credit for cancels less then 48 hours in advance of a School Holiday Camp, unless the player is able to find their own spot replacement.  Player’s are able to find their own spot replacement at anytime to receive credit and is very much appreciated.  If a player found their own replacement, they must contact Mark Zarbo Hockey and inform them of this change to receive credit. Please note if your player is in a tournament the weekend of a school holiday camp this policy still applies and credit will not be given for late cancels if team makes it to a playoff or championship game.

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Winter Weather Policy

Please note that with winter weather, sessions are only cancelled if the rink is closed and/or a driving ban is in place for the city or town the rink is located.  If a session is ever cancelled, all players in that session will be contacted directly as well as the cancellation posted on social media.  Any cancelled sessions would constitute a refund or credit to that player. A player missing a schedule session due to weather would not constitute a refund or credit unless it adheres to the cancellation policy above.

Please note that Nichols Rink & Nichols School are separate and that if Nichols cancels school it does not mean the rink is closed.  Travel safely and at your own risk! Follow Mark Zarbo Hockey on Facebook, Twitter and/or Instagram for latest information!

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Hockey IQ, Midget, Mite Programs & 3 v 3 Cross-Ice League

Due to these programs having set schedules, progressive lessons or teams, we do not credit for players missing sessions or ice times for these programs.

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